Leading the way in Health Care Consulting & Training

A Tapestry of Diversity

  • Explore personal specificity, social & financial influence, cultural norms & values
  • Learn assessment, communication & coaching approaches
  • Create a foundation for service and/or care program development
  • Participate in hands-on experiences

 

Coaching & Mediation for Workplace Conflict

  • Issue Identification – Achieved by separate meetings with conflicting groups
  • Role Review – Review roles of conflicting groups in a joint meeting process
  • Issue/Solution Process – Present common issues identified by all groups to the joint group. A facilitated exercise with participants to achieve next step solutions.
  • Debriefing and Information Session – Provided to accountable members of the management/leadership team.

 

Customer Service in Healthcare

  • Examine the impact of current trends in healthcare
  • Identify and examine various ego states - child, parent and adult
  • Learn of various family responses to stress and what to expect with veiled, irate and supportive family cycles 
  • Make contact with the client - understanding the client, clarifying client needs and communicating with client

Option: available as Full Day session or as 45 min workshop of highlights repeated 3 times throughout day.

 

Hire For Value And Value Who You Hire: Recruit, Review And Retain.

  • Why employer accountability is now a greater expectation for funders, clients/residents and other stakeholders
  • Recruit based on “key” values and concepts intrinsic to the broader community health care sector
  • Proven performance management process that focuses on value and skill

 

How Well Do We Do What We Say We Do: The Challenges Of Client Centered Care And Employee Empowerment

  • Mission Statements - personal & organizational, contradictions & providing direction
  • Applying Mission Statement to cognitively well & dementia resident, family & staff
  • Becoming a Centre of Excellence - turning the organization "Right Side Up"

Option: available as Full Day session or as 45 min workshop of highlights repeated 3 times throughout day.

 

Mission Vision Values: The Foundation Of Care

  • Why your mission statement must reflect your organizations overall purpose and reason to exist
  • How your vision statement helps achieve your mission and effectively carry out your operations
  • Values – unique guiding principles that define your culture

 

Strategic Planning: Team Building And Obstacle Removing Processes That Encourage An Organization To Focus Its Energy On The “Big Picture”

  • Setting strategic goals simply
  • Analysis of challenges and barriers inherent in those goals
  • Solutions to effectively overcome challenges and barriers

 

Stress Management and Debriefing Techniques

  • Identify sources of stress in the workplace & define critical incident stress
  • Discuss stress management and debriefing techniques for health care workers
  • Utilize strategies for self-care and recovery

Option: available as Full Day session or as 45 min workshop of highlights repeated 3 times throughout day.

 

Teaming Up With Unions: Partnership & Teamwork For Client Centered Care

  • Trends in Long Term Care & healthcare
  • When & how to communicate, negotiate & delegate
  • Partners in Care – resident, family, staff, management & unions

 

The Business Of Caring: Supporting The Mission Through Sound Operational Practices

  • Understanding and establishing indicators for organizational success
  • Influencing the culture to practice mission driven values
  • Measurement of the bottom line through staff performance indicators

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